In hindsight, I slid into arrogance based upon past success.
Stone Age. Bronze Age. Iron Age. We define entire epics of humanity by the technology they use.
If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste.
In fact, technology has been the story of human progress from as long back as we know. In 100 years people will look back on now and say, 'That was the Internet Age.' And computers will be seen as a mere ingredient to the Internet Age.
About half my work in education is U.S. political reform around school districts and charter schools, and creating more room for entrepreneurial organizations to develop. And about half on technology, which I look at as a global platform.